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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Koehler

June 5, 2026

5  out of  5
rating by Brian Koehler
"no pressure, answere all my question"
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Cameo Evans

June 4, 2026

5  out of  5
rating by Cameo Evans
"Every since I been with state farm Ms. Jones has always been there to help me with any and every issue I had. Thank you so very much"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Zack Jordan’s Team. "
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Matt Seal

June 2, 2026

5  out of  5
rating by Matt Seal
"I’ve had a great experience working with Calandra for my insurance needs. She has always been responsive, knowledgeable, and willing to take the time to answer my questions. Not only has she helped service my vehicle insurance, but she also helped me find the homeowners insurance coverage that was right for me. Calandra made the entire process easy and stress-free, taking the time to explain my options and helping me find the best coverage for my situation. Her customer service and attention to detail are outstanding. I highly recommend Calandra to anyone looking for an insurance professional who genuinely cares about her clients."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Zack Jordan’s Team. "
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Rutha Jefferson

June 1, 2026

5  out of  5
rating by Rutha Jefferson
"My experience was awesome. Thanks to Mrs. Calandra Jones and her knowledge about the product sold."
We responded:
"Thank you for your review! "
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Chris Clark

May 30, 2026

5  out of  5
rating by Chris Clark
"I had a great experience with Mr. Zack Jordan!!! He's very informative and out to get you the best possible quote that doesn't hurt your pockets!!! I highly recommend Mr. Jordan for all your insurance needs!!! Thanks Zach, i really appreciate you!!!"
We responded:
"hey Mr Chris! That was actually one of our sales guys, Jackson Mize that helped you out. We are glad that you had a wonderful experience and Jackson was ableto help you out!! Thanks for the 5-star review!!"
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Pat McWilliams

May 29, 2026

5  out of  5
rating by Pat McWilliams
"It is almost impossible to find someone who is consistently gracious, professional, and polite. Calandra Jones with the Zack Jordan Agency definitely meets all that criteria. She has handled all of my requests with quick response and kindness. I cannot express how much I appreciate her assistance."
We responded:
"Pat, thank you for your kind review about Mrs Calandra! She is one of the best! "
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REchelle Ries

May 27, 2026

5  out of  5
rating by REchelle Ries
"Calandra is always very helpful 😊"
We responded:
"Thank you for your review!! We strive to do our best!"
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Kee Coffee

May 22, 2026

5  out of  5
rating by Kee Coffee
"I had such a heartfelt and positive experience here. When I came in to let someone know I was leaving my car due to car trouble, Zack greeted me warmly and assured me not to worry. He provided a quote that was better than my current insurance policy, which brought me some relief. Zack made me feel truly welcome and at ease, creating a cozy environment with smiles all around. I wholeheartedly recommend this agency if you’re seeking coverage that feels both reliable and caring."
We responded:
"Thank you for your review, Kee! I am glad I was able to help you - Like A Good Neighbor! "
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Lindsay Bouchillon

May 21, 2026

5  out of  5
rating by Lindsay Bouchillon
"Calandra was great to work with on flood insurance!"
We responded:
"Glad to hear that, Lindsay! Thank you for the review!"
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Adam Laird

May 20, 2026

5  out of  5
rating by Adam Laird
"John got me good to go."
We responded:
"Thanks for the review, Adam! Jon is great at what he does! "
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Marianna Adams

April 7, 2026

5  out of  5
rating by Marianna Adams
"I had an absolutely amazing experience here. When I came in I was greeted with kindness and hospitality. The agency owner Zack made me feel extremely welcome and comfortable. Cozy environment and smiles all around. I definitely recommend this agency if you’re looking for comfortable coverage needs!!!"
We responded:
"Thank you, Marianna! We are glad you had such a wonderful experience here at Zack Jordan State Farm. "
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Becca Pepper

January 23, 2026

5  out of  5
rating by Becca Pepper
"When we had a wind damage claim, August Jordan was there every step of the way. She handled everything with speed and efficiency during one of our most stressful times. I highly recommend August to anyone looking for an insurance agency that puts customers FIRST. Two thumbs up and 5 stars and a happy customer!!!!!"
We responded:
"Thank you, Becca!! I truly appreciate your kind words and your trust in me. It means the world to know I could help make a stressful situation easier for you! Thank you for your support! -Auguste Jordan"
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Trisha Lohman

January 16, 2026

5  out of  5
rating by Trisha Lohman
"Auguste Jordan is truly amazing at what she does! Couldn’t ask for a more thorough, professional, and caring agent!! If you love people who go above and beyond for you then she’s your girl!"
We responded:
"Thank you so much for this review! It means the world to me. I am so grateful that oyu trusted me with your insurance, and I love being able to go the extra mile for my clients. Helping great people like you is exactly why I do what I do. Thank you for being part of our State Farm family, Trisha! - Auguste Jordan"
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Tisha Boyanton

January 16, 2026

5  out of  5
rating by Tisha Boyanton
"I couldn’t ask for a better insurance agency. Always a great experience! This insurance agency is reliable, responsive, and truly cares about their clients. They consistently do a great job and make everything easy.” Thank you, August for always helping us with all of our insurance needs."
We responded:
"Thank you so much!! I am grateful for your kind words and continued trust in our agency. Providing reliable, responsive, and caring service is always our goal, and it means so much to hear that it shows. We appreciate you and are always here when you need us! - Auguste Jordan "
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Morgan Fancher

January 15, 2026

5  out of  5
rating by Morgan Fancher
"I highly recommend this agency for insurance needs! Auguste was amazing to work with and very knowledgeable! She genuinely takes time to answer questions and makes sure you are well covered. The whole process was seamless and stress-free!"
We responded:
"Morgan you are too sweet! Thank you so much for trusting me with your insurance needs. I try my best to make sure you and your family are covered! Thanks again, Auguste Jordan"
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Alexis Johnson

January 15, 2026

5  out of  5
rating by Alexis Johnson
"Auguste is a 10/10 to work with! She truly knows her stuff and always provides wonderful service. So helpful, responsive, and an absolute pleasure to work with every time."
We responded:
"Thank you, Alexis! You were a joy to work with! Thank you for trusting me! -Auguste Jordan"
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Taylor Laska

January 14, 2026

1  out of  5
rating by Taylor Laska
"Terrible insurance company. Refuses to write a policy for me even though I have all my insurance through State Farm. Don’t waste your time, find an independent broker. Probably wouldn’t write a bad review if they would have even taken the time to help me find an insurer who would. Will probably cancel all my other policies with State Farm now. UPDATE: they called me and threatened to report me for this google review. Auguste even argued with me on the phone and told me I was lying. I have not lied about anything. State Farm refused to write the policy and their company was rude to me on the phone when I tried to get an explanation. She even repeated my address back to me as a threat. Just kept repeating my address. I have NEVER seen anything like this in my life. There was no apology on the phone or interest in finding out what happened. Just blamed everything on me, if they continue to escalate further I will be posting the emails they sent me and the quotes that show that they could write the policy and then they backed out last minute before I close, putting me in a bind with my home purchase. DO NOT USE THIS AGENCY, literally any other State Farm agency would be better. RESPONSE: I have no issues that this is State Farm policy, if anyone would have taken the time to give an explanation instead of just brushing me off, this google review never would have happened. I understand company policies but being rude to a customer who just wants his questions answered would have made this entire experience different. This review had nothing to do with inability and everything to do with service. I think people should know about the terrible treatment they will get with the Zack Jordan agency. THEN, you decided to call and accost me on the phone and even threaten. This type of treatment is unacceptable."
We responded:
"Taylor, we are sorry that you had a frustrating experience, and we appreciate you taking the time to share your feedback. Unfortunately, there are situtations where State Farm underwriting guidlines dont allow us to issue a policy, even when we truly want to help and regardess of existing policies. Those decision are not made at the agency level. We aim to be transparent and we are sorry if you felt unsupported. "
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Taylor Laska

January 14, 2026

1  out of  5
rating by Taylor Laska
"Just got off the phone with them. They called me three times in the early hours of the morning to chastise me for writing a google review. Then she argued over the phone and threatened me to take down the google review that I wrote. I have NEVER in my life had a company threaten a customer. And then tell me they were going to report me. I cannot say enough bad things about this agency."
We responded:
"Taylor, we take all feedback seriously. Our team only reached out to explain the underwriting decision, which is determined by State Farm guidlines and not by individual agents. We strive to communicate professinally and respectfully in all interactions. We regret that you were dissatisfied with the outcome. We wish you the best in finding coverage that meets your needs! "
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Nicholas Dunn

January 14, 2026

5  out of  5
rating by Nicholas Dunn
"I’ve always had a positive experience!! You couldn’t ask for more helpful people in your time of need!"
We responded:
"Thank you for your positive feed back, Nicholas! We are glad our team has been able to be there for you when you need us. We are always happy to help!"
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George M.

December 16, 2025

5  out of  5
rating by George M.
"I contacted Zack Jordan's office to get a home insurance estimate. Auguste worked with me to not only provide a home insurance estimate but an auto estimate, too. Both were better than our existing insurer, and less expensive, and Auguste is great to work with. My family was with State Farm for home and auto for several years prior to hurricane Katrina, and when we relocated State Farm declined to write new policies for our new location, but we were happy with them until then. We made the decision to return to State Farm. Zack and Auguste made it easy to do so."
We responded:
"George, thank you so much for taking the time to share this review. I truly appreciate your trust and the opportunity to work with you. I am grateful to have helped you with your home and auto coverage, and we're glad we could make the process easy and competitive. Welcome back! I am only a phone call away! Thanks, Auguste Jordan "
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Billie Ann Springer

December 12, 2025

5  out of  5
rating by Billie Ann Springer
"Auguste was great! I sent her multiple properties to quote and vehicles and she got back with me quick and is saving me $1600 a year!!! Highly recommend"
We responded:
"Thank you so much for trusting me with your properties and vehicles, Billie Ann! I am really glad we could save you that $1,600 a year. I appreciate you giving me the chance to earn your business and I'am always here if you need anything! -Auguste Jordan"
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Culley Fullen

December 10, 2025

5  out of  5
rating by Culley Fullen
"Zack and Auguste Jordan were very helpful as we were shopping around for more affordable home and auto insurance. They explained the packages thoroughly and were quick to respond."
We responded:
"Thank you, Culley! we're so glad that we could help you find a more affordable home and auto option. We apprecaite you giving us the opportunity! "
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Makenya Thomas

December 1, 2025

5  out of  5
rating by Makenya Thomas
"I got referred to Zack Jordan State Farm by a co worker and I got to sit down with the Zack Jordan himself and he went over all my covers just was so informative and helpful the whole way I couldn’t ask for a better service and everyone the whole staff were just amazing and nice and so friendly."
We responded:
"Makenya, thank you for taking time to leave me a google review and sitting down with me to go over the best options for your insurance needs. We strive for great service! Thanks for stopping by!"
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Austin Lignieres

November 28, 2025

5  out of  5
rating by Austin Lignieres
"Great service! Made it super easy to start a policy"
We responded:
"Austin, I am glad I was able to connect with you and make the process as simple as possible. Thank you for trusting me and for the google review! -Auguste Jordan"
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Theresa Odom

November 4, 2025

5  out of  5
rating by Theresa Odom
"Jon was great he helped me find the right insurance for me at a price that I could afford."
We responded:
"Thank you Theresa! Jon is very knowledgeable and is great at his job. Thanks for the review! "